Get in Touch
Whether you need assistance with your digital artifact, have a question about billing, or wish to explore a partnership, our dedicated team is at your service.
Response Time
As a boutique dedicated team, we carefully review every inquiry and prioritize them based on urgency. We aim to address critical issues as swiftly as possible. Thank you for your understanding and patience.
Quick Answers
Where is my downloaded Folio?
Once unlocked, your Masterpiece is tied to your account. Visit your Dashboard to view your assets. We strongly recommend downloading the high-res files to your personal device immediately for permanent safekeeping, as we do not guarantee indefinite cloud hosting.
Can I change traits after purchasing?
It depends on your current phase:
- With the $14.99 AI Scholar Pass: Yes! You enjoy 7 days of infinite exploration. You can freely adjust your desired traits and regenerate new variations for your original name as many times as you like.
- With the $29.99 Masterpiece Upgrade: No. This premium add-on is applied to one specific, finalized result from your Scholar Pass. Much like a physical seal carved in stone, once a specific name is upgraded to a Masterpiece, its essence is permanently forged into the digital artifact and cannot be altered.
What is your refund policy?
Due to the highly custom and instantly generated nature of our digital artifacts, all sales are final. Please review our Terms of Service for more details.
Partnerships
For press, media, education institutions, or API integration partnerships, please select "Business & Partnership" in the form, or email us directly at:
partnerships@mychname.com